The Opportunity: Business Support Analyst - Order Processor

Location: Oakville, Ontario – On-site

Salary: 55-60K plus bonus

Benefits: Standard Package

Tony Curtis & Associates Inc. is currently interviewing for the position of Business Support Analyst/Order Processor. Established in 1995, our client is a distinguished designer of accessories for major brands and retailers, in Canada and US. Recognized for creative development and commitment to customer service, our client continues to grow and is seeking a highly focused individual who thrives in a fast-paced, customer centric environment. If you have a minimum of 2 plus years experience in a similar role as a business support analyst/order processor, are proficient with EDI and 3LP, then we would love to discuss this opportunity with you.

Tony Curtis & Associates Inc. thanks all applicants, however, only those legally authorized to work in Canada can be considered.

Job Duties:

·         Reviewing and processing incoming Sales Orders working directly with the Sales Team ensuring pricing and quantity accuracy with a high degree of attention to detail

·         Accepting/reviewing and approving incoming EDI Orders

·         Providing sales support via emails and or virtual meetings

·         Working directly with 3PL to ensure order accuracy and on time pick up/delivery, and customer logistics compliance

·         Issuing warehouse work orders

·         Proactively following up on open orders, working with Sales Team to resolve any claims and customer issues

·         Processing customer invoicing ensuring pricing and quantity accuracy after shipping

·         Assisting with budget and weekly sales projection

·         Maintain customer information database

·         Reviewing inventory reports and ensuring customer commitments are met working directly with Sales with inbound delays or concerns

·         Process vendor invoice and payment

·         Prepare reports and assist with account analysis

·         Provide administrative support including filing, answering inquiries 9phone and email), sorting incoming and preparing outing mail

·         Provide additional support where needed, and other duties as assigned

Preferred Experience/Qualifications:

·         2 years plus experience in a similar role

·         EDI

·         Netsuite

·         Excel advanced

·         Exceptional Business etiquette

·         Exceptional Customer Service etiquette

·         Willingness toward continuous learning in support of the Sales Team

·         High degree of focus and attention to detail

·         Must be willing to work Statutory holidays to accommodate US business calendar