| Description |
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Account Executive
Manage an existing customer portfolio; Service Level Agreements are met, develop and enhance customer relationships, complete RFP submissions, contract renewal, price modifications, proactively pursue organic growth, promote business relationship to eliminate lost customers.
PRIMARY DUTIES- Keep accounts in good standing by:
• Establish productive, professional relationships with key personnel in assigned customer accounts
• Regular customer interaction
• Develop, implement and process account KPI’s along with all necessary reports
• Proactively solution to ensure client targets are exceeded
• Develop and maintain systems to prevent customer defection
• Coordinate the involvement of company personnel, including support, service and management resources, in order to meet account performance objectives and customer expectations
• Ensure all contract renewals are efficient, effective and successful
• Respond to RFP’s for existing accounts to renew the business
• Manage all program changes such as redesigns and new program additions within the account
• Proactively assess, clarify and validate customer needs on an ongoing basis
• Work with Business Development Managers during implementation phase of new business
• Work with Sales Operations Managers for ongoing account requirements
SECONDARY DUTIES
• Proactively leads a joint company- account planning process that develops mutual performance objectives, financial targets, and critical milestones
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all company personnel
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| Skills |
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Travel
• Must have valid drivers’ license and in good standing
• Regional travel 70% of work week
• Trans Canada travel bi weekly to monthly
• Must submit weekly activities and meetings to Manager
Physical
• Ability to lift samples (10-50lbs) repeatedly
Oral Communication
• Must be able to communicate, articulately, professionally and persuasively in both large group and individual settings
• Must be able to handle customer objections effectively on the spot
Written Communication
• MS Office Experience with a focus in Excel and Power Point
• Must be able to communicate, articulately, professionally and persuasively
• Must be able to respond to RFP’s and execute proposals that require extensive written narrative
• Must be able to handle customer objections effectively in writing
Listening
• Must have focused listening skills to ensure that our customer’s needs are heard and precisely and clearly communicated through the organization
Decision Making
• Effective judgement-ability to make high level decisions on behalf of the Company in order to satisfy the customer needs
Attention to Detail
• Ensure all customers details are understood, addressed and closed
JOB SPECIFICATIONS
• Experience: 5-7 years in related position with emphasis on customer service and sales management
• Valid drivers license
PROFESSIONAL SKILLS
• Ability to work independently
• Highly organized and able to set effective schedule to accomplish objectives
• Display refined business acumen when dealing with senior managers within our client base. In addition also possess the skills to interact and communicate with the product end user.
Disclaimer
This job description is not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with the job outlined above. It is intended to be only a general description of the principal requirements common to positions f this type. The actual responsibilities, tasks and duties of the jobholder may differ from those outlined above. Other duties may be assigned at the discretion of the management team.
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