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The Opportunity: Ecommerce Coordinator
Location: Toronto
Salary: 45-50K + Benefits
Tony Curtis & Associates Inc. has a new and exciting opportunity with a globally recognized company specializing in apparel customization. If you are passionate about ecommerce, love connecting consumers with authentic products, are creative and efficient, then don’t miss this opportunity to be part of a growing team working with some of the most iconic names in the industry.
The successful candidate will be responsible for handling all customer service inquiries and supporting merchandising activities across the ecommerce stores.
While Tony Curtis & Associates thanks all applicants, only those legally permitted to work in Canada can be considered.
Responsibilities:
· Provide consistent and user-friendly customer experience through various inbound customer service portals such as contact us form, chat, email and phone
· Resolve customer issues i.e., product issues, returns, refunds and make recommendations on how to effectively handle these issues
· Manage and report on customer feedback from all customers
· Collaborate cross-functionally with production and marketing to communicate orders, updates on orders, and jersey send-ins
· Work with production to make sure orders are being produced on time and within SLA
· Review, manage and update all product description pages on the site
· Run promotional activities and sales events across all the web properties
· Write and update content for all FAQ, blog, product, and collection pages
· Stay up-to date in the Hockey world on new jersey launches, player trades, and other news to manage and update all categories and PDPs
· Manage marketplace listings and orders. Add orders on SAP as required
· Prepare reports on analytics and customer data
· Support the ecommerce and marketing team in optimizing and shortening the customer journey towards purchase
· Support occasional special projects that involve cross-functional teams
· Assist with site QA, A/B testing data collection and planning of landing pages
Who we’re looking for:
· Previous merchandising and customer service experience
· Post-Secondary Education
• Experience with Shopify eCommerce stores highly desirable
• Experience using an ERP and CRM system is a plus
• Proficient with Excel and MS Office
• Excellent written and verbal communication skills
Nice to haves
• Ability to manage quality and timelines across multiple projects
• Experience with adobe photoshop and some design skills
• Experience creating content aimed at SEO and customer conversion.
• Analytical skills and using various web analytics
What we offer
· Market competitive salary
· A path towards growth within the company
· Benefits that include vision and dental
· Employee discount on all sports jerseys and apparel
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